Privacy Policy

Who we are

Atlas Coffee is a small-batch coffee business based in the United Kingdom. In this privacy policy, “we”, “us” and “our” refer to Atlas Coffee.

Contact email: atlascoffeeroasters@gmail.com

Business address: 52 Snowshill Close, Redditch, Worcestershire.

Business status: Sole Trader

The information we collect

We may collect personal information including your name, email address, phone number, billing and delivery details, order information, collection preferences, and any message you send through our contact form or by email.

We may also collect limited technical information when you use the website, such as IP address, browser type, device information, and website usage data, depending on how the site is configured.

How we collect your information

We collect personal information when you place an order, contact us through the website, email us directly, request local collection, or otherwise interact with Atlas Coffee.

Some technical information may be collected automatically through cookies or similar technologies if these are used on the site.

How we use your information

We use your information to:

- process and fulfil orders;

- arrange delivery or local collection;

- respond to enquiries and provide customer support;

- keep business and accounting records;

- improve the website and protect it from misuse, where applicable.

Our lawful bases

We process personal information where necessary to perform a contract with you, such as fulfilling an order or arranging collection.

We may also process information where necessary for our legitimate interests, such as replying to enquiries, keeping records, preventing misuse of the website, and running Atlas Coffee responsibly.

Where consent is required, such as for certain cookies or marketing communications, we will rely on your consent and you can withdraw it at any time.

Payments

Payments are processed securely by Stripe or another payment provider used on our website. We do not store your full payment card details ourselves.

Who we share information with

We may share personal information with trusted service providers only where necessary to run Atlas Coffee, including payment processors, website hosting providers, email providers, and delivery services.

We do not sell your personal information.

How long we keep your information

We keep personal information only for as long as reasonably necessary for customer service, order fulfilment, legal, tax, and accounting purposes, or to deal with any follow-up issues.

Where information is no longer needed, we aim to delete it or securely dispose of it.

Your rights

Under UK data protection law, you may have the right to request access to the personal information we hold about you, ask for inaccurate information to be corrected, ask for information to be deleted, restrict or object to certain processing, and request transfer of your data where applicable.

If we rely on consent, you also have the right to withdraw that consent.

Cookies

Our website may use essential technical cookies needed for the site to function properly.

If we use non-essential cookies, such as analytics or marketing cookies, we will request consent where required and explain this in our cookie information.

Data security

We take reasonable steps to protect personal information and limit access to it to what is necessary for running the business.

How to complain

If you have any questions or concerns about how we use your personal information, please contact us first at atlascoffeeroasters@gmail.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. More information is available at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, the way Atlas Coffee operates, or legal requirements. The latest version will always be published on this page.